Leadership in hospitality isn’t just about smooth shifts and happy guests, it’s about looking out for the humans behind the service.
With long hours, high stress, and emotional exhaustion in the mix, mental health should be part of our everyday check-ins, not just an afterthought.
- Notice changes in energy, not just performance. Sometimes a quieter-than-usual barista is telling you more than missed KPIs ever could.
- Make space for “quiet zones” or 5-minute breathers. Even a short reset can change someone’s day.
- Share your own limits. When you admit stress or exhaustion, you give others permission to be real too.
- Celebrate the non-service wins. Like someone asking for help, speaking up, or supporting a teammate.
- Don’t just say “I’m here”, show it. A follow-up chat a few days later says more than a one-time check-in ever will.
You don’t need to be a therapist. You just need to be present, aware, and human.
If you or someone you know is struggling with mental health, there are several trusted UK-based resources that offer immediate, ongoing and specialised support.
Here’s a curated list of reliable services:
🆘 Urgent Mental Health Support
- NHS Urgent Mental Health Helpline
Available 24/7 across England. Call 111 and select option 2 for immediate support. - Samaritans
Free, confidential emotional support 24/7. Call 116 123 or email jo@samaritans.org.uk. - Shout
A free, confidential 24/7 text service. Text ‘SHOUT’ to 85258 for support from trained volunteers.
💬 Ongoing Mental Health Support
- Mind
Offers information, advice, and local services. Their online community, Side by Side, provides peer support. - Mental Health Foundation
Provides self-help resources and guidance on supporting others. - Rethink Mental Illness
Offers advice, self-help guides, and information on local and online support services.
🧠 Self-Help and Wellbeing Resources
- NHS 5 Steps to Mental Wellbeing
Evidence-based actions to improve mental wellbeing. - Mental Health UK
Offers downloadable resources, including guides on anxiety, burnout, sleep, and workplace wellbeing.
🤝 Supporting Someone Else
- Mind’s Guide on Helping Others
Provides practical advice on supporting someone seeking mental health help. - Mental Health Foundation’s Support Tips
Offers guidance on how to support someone with a mental health problem.
These resources are designed to offer support, whether you’re seeking help for yourself or assisting someone else. Remember, reaching out is a sign of strength, and help is available.