General Manager- Boutique Hotels

GROWING BUSINESS. MULTISITE ROLE. GREAT PACKAGE. PROGRESSION.

About

We’re looking for a multi-site General Manager to take the helm of two properties—offering 30 and 20 boutique-style bedrooms, each with bustling restaurants, and a loyal local following.

This role is perfect for someone who thrives on variety, autonomy, and hands-on leadership. You'll be the cornerstone between the front of house, kitchen, housekeeping, and senior leadership—driving business performance, standards and managing the people across both venues

The Role

• Be the face and force behind both hotels—ensuring consistency of service, guest satisfaction, and operational excellence.
• Manage and support two close-knit teams across front of house, housekeeping, and F&B, building a positive culture of pride and professionalism.
• Oversee all aspects of the business from food quality to guestroom turnover, ensuring the brand’s standards and character are upheld.
• Take full ownership of P&L, labour control, stock management, compliance, and KPI achievement.
• Lead compliance across licensing, health & safety, food hygiene, GDPR, and employment law.
• Engage with guests, respond swiftly to feedback, and champion a service culture that turns customers into regulars.
• Coach department heads, drive training and performance reviews, and embed a strong developmental ethos.

Your DNA

• Proven experience as a General Manager (or Senior Ops Manager) within a hotel, pub group with rooms, or multi-site hospitality setting.
• Strong understanding of both room operations and high-volume F&B service.
• A motivating leadership style, able to nurture team morale, independence, and accountability.
• Financial and commercial acumen—able to interpret a P&L, spot trends, and drive margin improvements.
• A practical understanding of all key legislative areas.

What’s in it for you?

• Leadership of two award-worthy venues with genuine character and community standing.
• A competitive base salary + quarterly performance bonus
• Ongoing support and training, with opportunities for personal development and career progression.
• Benefits package including discounts, wellbeing resources,
• The chance to join a values-led organisation that cares about its people, its guests, and its legacy.