TRIAL SHIFTS

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Congratulations on getting through to the trial shift phase of your interview process.

Trials are a great way for both employers to see you in action and for you to get a taste of what it may be like to work there.

Below are a few tips about how to prepare, what your interviewer may be looking for and how to get the best out of your experience.

PREPARATION TIPS

  1. Make sure you have thoroughly researched the company you are trialling with. Don’t forget to use their own website along with any other sites that may come up. Eg insta, trip advisor, FB, Linkedin.

  2. Most companies will have their menus online – ensure you have read through these as this will be the food and drink you will be serving.

  3. Make sure you have done your research into the site you are trialling at – even if this isn’t the site where you may be working.

  4. Make a few notes about what you think they will be looking for. How would you expect someone to behave if they were ‘trial shifting’ with you? In your mind what are the ‘do’s and don’ts’.

  5. Have open questions ready the manager and the team you will be working with. Showing a genuine interest in the company, site and your temporary team will be an essential part of this process.

  6. Ensure you give yourself extra time after the shift end time. ‘Clock-watchers’ are likely to fail and you should always be prepared to stay longer and help if you are needed.

  7. Make sure you have discussed with your Consultant what to wear. Nothing worse than turning up in a suit and everyone else is in jeans.

  8. Plan your journey – you simply can’t afford to be late.

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DURING THE SHIFT

  1. Ask what is expected of you from the GM on shift. How can you help?

  2. Make sure you introduce yourself to the team members and tell them why you are there.

  3. There is a fine line between confident and cocky. As you are applying for a management position you will be expected to show confidence, presence and leadership. But no one likes a ‘know it all’.

  4. Limit how much you talk about your current role and ‘what you do’. Unless you are specifically asked of course. This is about finding out about a new company – not preaching about what you currently do.

  5. Questions, questions, questions. You will find people love talking about their site, their team and themselves and it gives you a great insight into what maybe your future role.

  6. Remember that EVERYONE is your judge. Whether it’s the operations manager sat at a table in the corner, the regular customer who has just walked in or the KP on the dishwash – you are being judged. Don’t be caught off-guard for a second.

  7. Don’t use your mobile phone or take a break without asking.

  8. Throw yourself in – the shift is not about you standing around watching.

  9. Don’t be afraid to tell customers that you are on a trial. If you don’t know something…find out.

  10. Enjoy yourself. The more relaxed you are the more you will enjoy it and the better your feedback

    will be.

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AFTER THE SHIFT

  1. You may be asked to be part of a trial ‘de-brief’. Focus on the positive and ensure your feedback remains positive.

  2. Make sure you have asked whether there is anything else you can help with before you go.

  3. Thank and say goodbye to everyone you have met.

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GOOD LUCK!